Matsumi provides abrasive materials tailored to customer needs.

We use personal information for the following purposes:

Order Fulfillment and Billing: To ship products and bill customers, we use contact information such as name,address, and phone number. We may also use payment information, such as designated bank account details, in connection with billing.

Communication and Confirmation: To contact or confirm order details and delivery methods, we use contact information (name, address, email address, etc.), as well as information regarding the types and quantities ofproducts ordered and the amount billed.

Service Announcements: To provide information about our products and services, we use your purchase history and contact information (name, address, email address, etc.).

Service Improvement: To improve our services, we use feedback received from customers, survey results, and usagehistory.

Responding to Inquiries: To respond to customer requests and inquiries, we use contact information (name, address,email address, etc.).

We manage personal information through the following system:

Internal Framework: We establish the necessary internal systems in accordance with the Act on the Protection ofPersonal Information and related guidelines, and obtain written pledges from employees to handle personalinformation appropriately.

Access Control and Prevention: We restrict the use of personal information to only those employees who require itfor business purposes and take precautionary measures, such as establishing secure storage and management systems,to protect personal information.

Disclosure to Third Parties: We will not disclose personal information to third parties without the customer'sconsent. However, this does not apply in the following cases:
When requested by public institutions such as courts or the police based on laws and regulations.
When there are special provisions in laws and regulations. When there is a risk of harm to the life, body, or property of the customer or a third party, and it is not possible toobtain the person’s consent.
When it is necessary to protect or defend our rights, property, or services from actions that violate laws, our terms ofuse, or precautions, and it is not possible to obtain the person’s consent.

Requests for Disclosure: If a customer requests the disclosure of their personal information, we will disclose it only after verifying the identityof the individual.